WHEN WILL I RECEIVE MY ORDER?
We aim to post all orders as soon as possible however, as a precaution we advise that your order will be posted within four working days of your order being placed and payment being received. We post all items first class. Please ensure that you allow for weekends and bank holidays. You can find further information relating to postage options, cost and timescales on our Shipping & Returns page.
I HAVEN'T RECEIVED MY ORDER, WHAT DO I DO?
Where possible, we will always aim to obtain proof of postage. If you have not received your order within seven working days of your order bieng placed and payment being made, please check with your local Post Office firstly to see if they have tried to deliver your order (the Post Office should have left a card to confirm). If the Post Office do not have your order, please email email@example.com to advise and we will look into available options.
HOW DO I RETURN AN ITEM?
Whilst we hope that you love you order, should you change your mind for any reason please email us at firstname.lastname@example.org within 14 days of you receiving the order, with details of the item/s you wish to return. We can accept returns on any item except for earrings. We will confirm the address to return the item/s to and once the item/s have been received back to RPK HQ, we will process a refund accordingly (minus postage costs) for the corresponding item/s. For more information you can check out our Shipping & Returns policy.
CAN I EXCHANGE AN ITEM?
Yes of course, we would ask however that you return any unwanted item/s to us as above, having emailed us at email@example.com to make us aware. We will process the refund (minus postage costs) once the item/s have been received back from you and you can then place a new order for the other item/s that you would like.
CAN I AMEND AN ORDER AFTER PLACING IT?
If you need to amend an order for any reason, please email us as soon as possible at firstname.lastname@example.org. If your order has not been processed at that point, we can discuss what amendments you would like to make and see if we can acommodate. If the order has already been processed and posted, you can decide whether you wish to return all or part of your order and place a new order for the items that you want.
THE ITEM I WANT IS OUT OF STOCK, WILL YOU BE GETTING IT BACK IN?
Chances are we probably will as we tend to restock our most popular pieces as quickly as possible. If you want to check for sure, you can email us at email@example.com.
HOW CAN I BE KEPT INFORMED OF ANY DISCOUNT CODES OR SPECIAL OFFERS?
We tend to advertise promotional offers and discount codes on our social media pages. We are on Facebook, Twitter and Instagram and the corresponding links can be found at the bottom of this page. You can also subscribe to our mailing list for email updates and exclusive discounts, details of which can also be found at the bottom of this page.
CAN I USE MORE THAN ONE DISCOUNT CODE PER ORDER? WHAT IF I FORGET TO USE MY DISCOUNT CODE?
We are only able to accept one discount code per order. If you do forget to use your discount code when placing your order, please email us at firstname.lastname@example.org straight away to advise, confirming your discount code. We may then be able to adjust your order and reimburse you accordingly.
I HAVE RECENTLY PLACED AN ORDER AND NOTICED THAT A DISCOUNT CODE WAS INTRODUCED SHORTLY AFTERWARDS, AM I ELIGIBLE?
We receive a lot of orders each day and will introduce discount codes and promotions at different times and intervals. If your order was placed at a time when there was no discount code available, we will not be able to add the discount at a later date. You do have the option to place the order again to take advantage of the discount code and cancel or return your original order (dependant upon whether this has been processed).
I HAVE AN ITEM MISSING FROM MY ORDER/I HAVE RECEIVED THE WRONG ITEM IN MY ORDER!
Oh no! We're so sorry for this oversight, please email us at email@example.com as soon as possible to make us aware and to let us know which item/s are missing or what you have received in place of your order. We will then work to put this right for you.
ONE OF THE ITEMS I ORDERED IS FAULTY/DAMAGED, WHAT DO I DO?
Oh no! We're so sorry for this, we check all items before posting but are aware that some items may get damaged on their way to you. If this is the case, please email us at firstname.lastname@example.org and explain the fault or send a pic and we'll be back in touch asap to put this right for you.
I AM A BLOGGER/CELEBRITY/INFLUENCER AND AM INTERESTED IN COLLABORATING WITH ROCK PAPER KISSES!
Please email your details to email@example.com with a link to your blog and/or social media pages. We do receive quite a few requests and this means that we may not be able to reply to everyone. We will be in touch however, if we decide we would like to collaborate with you.
WHAT IS THE DIFFERENCE BETWEEN 925 STERLING SILVER AND SILVER/GOLD PLATED JEWELLERY?
925 sterling silver is an alloy containing 92.5 % pure silver and 7.5% of other metals, usually copper, to give strength whilst preserving the malleability of the silver and the high precious precious metal content, making 925 sterling silver ideal for making silver jewellery.
Gold plated or silver plated jewellery is made using a base metal (such as copper or brass) and has a layer of gold or silver applied to the surface of the metal. For more information on looking after and prolonging the life of your jewellery click here