FAQ's

When will I receive my order?


We aim to post all orders as soon as possible however, as a precaution we advise that your order will be posted within four working days of the order being placed and payment being received. We post all orders first class. Please ensure that you allow for weekends and bank holidays. You can find further information relating to postage options, cost and timescales on our shipping page. For any custom, personalised or monogrammed orders, please allow up to ten days for your order to be received.




I haven't received my order, what should I do?


Where possible, we will always aim to obtain proof of postage. If you haven't received your order within seven working days of your order being placed and payment being made, please check with your local Post Office first to see if they have tried to deliver your order (the Post Office should leave a card to confirm). If the Post Office does not have your order, please email mail@rockpaperkisses.co.uk to advise and we will look into available options.




How do I return an item?


Whilst we hope that you love your order, should you change your mind for any reason, please email us at mail@rockpaperkisses.co.uk within 14 days of you receiving the order, with details of the item/s you wish to return. We can accept returns on any items except earrings. We will confirm the address to return the item/s to and once we have received them, your refund (minus postage costs where applicable) will be processed for the corresponding items.




Can I exchange an item?


Yes of course, we would ask that you return any unwanted item/s to us as detailed above, having emailed us at mail@rockpaperkisses.co.uk to make us aware. We will process the refund (minus any postage costs where applicable). You can then place a new order for any other item/s that you would like.




Can I amend an order after placing it?


If you need to amend an order for any reason, please email us as soon as possible at mail@rockpaperkisses.co.uk. If your order has not yet been processed, we can discuss what amendments you would like to make and to see if we can acommodate. If the order has already left us, you can decide whether to return all or part of your order and place a new order for any new pieces.




The item I want is out of stock, will you be getting it back in?


Chances are we probably will as we tend to restock our most popular pieces as quickly as possible. If you want to check for certain, you can email us at mail@rockpaperkisses.co.uk.




How can I be kept informed of any discount codes or special offers?


We tend to advertise promotional offers and discounts on our social media pages. We are on Facebook, Instagram and Twitter and the corresponding links can be found at the bottom of this page. You can also subscribe to our Newsletter for email updates and exclusive discount codes.




Can I use more than one discount code per order?


I'm afraid we are only able to accept one discount code per order, but if your order total is £30.00 or more, you will automatically get free P&P regardless of whether a discount code has been used or not.




What if I forget to use my discount code?


Please email us at mail@rockpaperkisses.co.uk within two hours of placing the order, confirming the discount code. We may be able to adjust your order and reimburse you accordingly.




I have recently placed an order and noticed that a discount code was introduced shortly afterwards, am I eligible?


We receive a lot of orders each day and will introduce discount codes and promotions at different times and intervals. If your order was placed at a time when there was no discount code available, we will not be able to apply the discount at a later date. You do have the option to place the order again to take advantage of the disount code and to cancel or return your original order (dependant upon whether this has been processed).




I have an item missing from my order/I have received the wrong item in my order!


Oh no! We're so sorry for this oversight, please email us at mail@rockpaperkisses.co.uk as soon as possible to make us aware and to let us know which item/s you are missing or what you have received in place of your order. We will then work to put this right for you.




One of the items I ordered is faulty/damaged, what do I do?


Oh no! We're so sorry for this, we check all items prior to posting but are aware that some items may get damaged on their way to you. If this is the case, please email us at mail@rockpaperkisses.co.uk to explain the fault (where possible please send a photo) and we will be back in touch ASAP to put this right for you.




I am a blogger/celebrity/influencer and I am interested in collaborating with Rock Paper Kisses!


We would love to hear from you if you're interested in wearing/promoting our products and our brand, or collaborating in any way. Please get in touch by emailing mail@rockpaperkisses.co.uk with links to your social media pages and/or blog.




What is the difference between 925 Sterling Silver and Silver/Gold plated jewellery?


925 sterling silver is an alloy containing 92.5% pure silver and 7.5% of other metals, usually copper, to give strength whilst preserving the malleability of the silver and the high precious metal content, making 925 sterling silver ideal for making silver jewellery. Gold plated or silver plated jewellery is made using a base metal (such as copper or brass) and has a layer of gold or silver applied to the surface of the metal.




Do you accept wholesale orders?


Absolutely, if you're a hair salon interested in stocking some hair ties or mini scrunchies, if you're a gift shop looking for some pieces to stock or if you run a subscription or treat box service and are looking to include some of our jewellery or accessories, get in touch with us to find out more. You can find further info on wholesale orders right here.





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